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Terms and Conditions for Schmuckstory

Effective Date: March 2025

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Welcome to Schmuckstory! By visiting our website and purchasing products, you agree to the following Terms and Conditions. Please read these terms carefully.

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1. Acceptance of Terms

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By using the Schmuckstory website and services, you agree to these Terms and Conditions as well as our Privacy Policy. If you do not agree to these terms, you may not use our website or services.

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2. Products and Availability

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  • Product Representation: We strive to display our products as accurately as possible. However, due to variations in screens and lighting, colors and designs may slightly differ from what is shown on our website.

  • Product Availability: All products are subject to availability. If an item becomes unavailable after your order is placed, we will notify you and offer you the option of a refund or exchange.

  • Customization: Some of our jewelry items are customizable. When ordering a personalized item, please ensure that all details are correct, as we cannot accept returns for personalized items unless they are defective.

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3. Orders and Payments

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  • Placing an Order: When you place an order with Schmuckstory, you are making an offer to purchase the items in your cart. You will receive an order confirmation email once we have received your order. A contract is only formed when your order has been processed and shipped.

  • Payment Methods: We accept payments via debit card, credit card and TWINT. Full payment is required before any items are shipped.

  • Prices: All prices listed on our website are in CHF and include any applicable taxes unless stated otherwise. We reserve the right to change prices at any time.

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4. Shipping and Delivery

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  • Shipping Areas: We offer shipping to Switzerland and Europe. Shipping costs will be calculated at checkout based on your delivery address.

  • Shipping Times: Orders are processed within (2-3) business days. Shipping times vary depending on the destination and the chosen shipping service.

  • Shipping Costs: Shipping costs will be displayed during the checkout process.

  • Tracking: Once your order has been shipped, you will receive a tracking number to track your package.

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5. Return Policy

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  • All Sales Are Final: Due to the nature of our jewelry, we have a strict return policy that does not allow returns or exchanges of jewelry unless the item is defective, damaged during shipping, or significantly different from the order.

  • Defective or Damaged Items: If you receive a defective or damaged item, you must notify us within 7 days of receiving the item. We will arrange for an exchange or refund, depending on the issue.

  • Non-returnable Items: Custom-made, personalized, or engraved jewelry cannot be returned under any circumstances unless they are defective or damaged.

  • Return Conditions: Any item eligible for return must be in its original, unused, and unworn condition, with all tags and packaging intact.

  • Return Shipping Costs: The cost of return shipping is the responsibility of the customer unless the item is damaged or defective.

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6. Intellectual Property

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All content on the Schmuckstory website, including but not limited to text, images, logos, and product designs, is the intellectual property of Schmuckstory and is protected by copyright laws. Unauthorized use of materials from our website is prohibited.

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7. Liability

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Schmuckstory is not liable for any loss, damage, or injury resulting from the use of our products, unless caused by our negligence. In no event shall our liability exceed the amount paid for the specific product.

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8. Privacy and Data Protection

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Your privacy is important to us at Schmuckstory. We collect and process your personal data in accordance with our [Privacy Policy]. By using our website, you consent to the collection and use of your data as described in our Privacy Policy.

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9. Changes to Terms and Conditions

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We reserve the right to modify or update these Terms and Conditions at any time. All changes will be posted on this page, with the "Effective Date" updated accordingly. Please review these terms regularly.

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10. Governing Law

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These Terms and Conditions are governed by the laws of Switzerland. Any disputes relating to these Terms and Conditions will be handled by the courts of Thurgau.

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11. Contact Information

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If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

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By purchasing from Schmuckstory, you confirm that you have read and agree to these Terms and Conditions.

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